Chapter 5: Maintenance and Troubleshooting 76 ACCU-CHEK Customer Care Service Center 1-800-858-8072
•The test strip is stuck in the test
strip slot or the test drum does
not rotate. Pull the test strip out
of the meter and discard it. Then,
take the test drum out and
reinsert it. Remember the 90-day
use-by counter in the meter is no
longer correct. The drum symbol
flashes until you install a new
test drum.
•The meter was turned off and on
again, but the test strip is still in
the meter. Hold the meter straight
up and down and let the test
strip drop out, or take it out
manually, even if it takes a small
amount of force.
The test strip was bent or
removed during testing.
Remember to slide and release
,
at the end of the test, to
turn the meter off and allow the
test strip to release. Slide and
release to turn on the meter
again and a new test strip
advance.
Display Messages and Troubleshooting (continued)
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